Return Policy

At Alberobello, every pair of our shoes is handcrafted in Italy with meticulous care and attention to detail. We stand behind the quality of our craftsmanship and want you to feel completely confident in your purchase.

If for any reason you are not entirely satisfied, we are pleased to offer complimentary returns within 30 days of your purchase.

How to Return Your Purchase
1. Prepare Your Return
   Place your shoes back in their original Alberobello box, including all packaging materials, tissue paper, inserts, and accessories. The shoe box should then be placed inside the resealable shipping carton.

2. Attach the Prepaid Label
   A prepaid return label is included inside your order. Affix the label securely to the exterior of the shipping box.

3. Send Your Return
   Drop the sealed package at any authorized carrier location as noted on your return label. Returns are entirely complimentary—no additional postage or fees are required.

Return Conditions
To ensure the integrity of our products, returns must meet the following conditions:
- Shoes must be unworn, unused, and in pristine condition.
- All original packaging, inserts, and accessories must be included and undamaged.
- Returns must be initiated within 30 days of the original purchase date.

Items showing any signs of wear, alteration, or damage cannot be accepted and will be returned to the customer.

Refunds
Once your return has been received and inspected by our team, your refund will be issued to the original form of payment. Please allow 5–10 business days for the transaction to reflect, depending on your financial institution.

Exchanges
At this time, Alberobello does not offer direct exchanges. Should you wish to select a different size or style, we kindly ask that you return your original pair for a refund and place a new order.

Damaged or Defective Items
In the rare event that your shoes arrive damaged or defective, please contact our client care team within 7 days of receipt at [insert your customer care email]. We will arrange for an immediate resolution.

Our Commitment
Every Alberobello creation is a testament to Italian artistry and precision. Your satisfaction is our highest priority, and we are dedicated to ensuring your experience reflects the same level of craftsmanship found in every pair of our shoes.